Business technology ecosystem
BlazeSphere develops products for serving customers, managing services, operating infrastructure and connecting a company’s tools. Each product has a specific role in that journey.
A journey with context
A conversation can begin a request. Operations need to know what happened, what comes next and when a case was resolved. The Blaze ecosystem addresses those needs with products for customer care, management, integration and follow-up, with scope defined for each project.
Four paths
Each path brings related products together without assuming every integration applies to your operation.
Organize conversations and calls so the team can resume every case with the context available.
Explore solution 02 / Path 02Relate customers, billing, the network, CPEs and integrations without losing the context of each service.
Explore solution 03 / Path 03Connect the team’s work to customer, network and assisted-reconciliation events.
Explore solution 04 / Path 04Connect APIs, webhooks, providers and compatible devices while tracing every action.
Explore solutionIn development
We are developing two platforms for distinct operating needs: following each service case and coordinating what happens across systems. Explore the purpose of BlazeDSP and BlazeBEP and the scope we are building.
From event to resolved case.
Operational follow-up for orders, installations, outages and complaints. It brings together case history, service commitments, automated actions and tasks that require human intervention.
Events that give your processes context.
Blaze Event Platform coordinates processes from events. Its development brings intake, context, correlation and workflows together to organize what happens across systems and preserve the traceability of each execution.
Availability and scope are subject to validation. Ask the team about your use case.
Current catalog
Understand each product’s purpose and confirm with the team what is available for your use case.
Serve customers with context.
Bring internal conversations, customer care and commercial follow-up into one shared workspace.
Explore productCustomers, billing and service.
Connect customer relationships, billing, the network and field work to operate an ISP with one shared view.
Explore productEvery call, better organized.
Structure company SIP telephony with extensions, routes and call records in one environment.
Explore productConnect your tools.
Create an integration point where company systems exchange events and actions with traceability.
Explore productInspect and configure compatible CPEs.
Centralize TR-069 provisioning and diagnostics for compatible devices within the network operation.
Explore productReceipts with traceability.
Help review receipts and imported transactions to propose possible matches before human approval.
Explore productMessages and templates without a full suite.
A managed WhatsApp API for integrating messages and templates without subscribing to a full suite.
Explore productHow we work
Review actual devices, processes, providers and priorities.
Confirm product, compatibility, integrations and availability.
Prepare a proposal or demonstration around what was validated.
Your next system
Tell us what you need to organize. The team will help identify the right path and product.