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Service terms

Blaze terms of use and services

Effective October 2, 2026 · Last updated: October 2, 2026.

These terms govern business use of the Blaze website and services and supplement the accepted order, proposal or agreement.

These terms govern business use of the Blaze website and services. The accepted order, proposal or agreement will identify the contracting service entity, contact details and purchased scope. Payments through Stripe are made to BlazeSphere LLC; BlazeSphere Technology S.R.L. is involved where a Dominican tax receipt is required. Issuing that receipt does not itself change the contracting entity or data-protection roles.

An accepted order prevails for prices, duration and scope it expressly addresses. A data processing agreement prevails for its subject matter and a signed SLA for its measurable commitments. These terms supplement those documents; mandatory law prevails in all cases. Naming an entity does not itself establish domicile, formation state or dispute jurisdiction.

The person contracting represents that they have authority to bind their organization and provide accurate information. Acceptance must occur through the disclosed purchasing process, retaining the relevant version and date. Creating a company record in the portal does not by itself activate a paid subscription.

Customers administer users and permissions and are responsible for account use to the extent attributable to them. They must protect credentials and report suspicious access. Blaze retains its own security responsibilities and does not transfer them entirely to the customer.

Blaze provides business software through subscriptions, integrations and professional services according to the purchased offer. Features depend on product, plan and configuration. The order must distinguish recurring software, metered usage, implementation, custom development and third-party services. Marketing references to future functionality are not delivery commitments unless expressly agreed.

Trials, beta versions and preliminary features will be identified before activation with their restrictions. Paid add-ons will not be charged and trials will not convert to paid plans without disclosure of price, recurrence and the applicable acceptance process.

During the contracted period, customers receive a limited, non-exclusive right to access the service for authorized operations under the plan and these terms. Rights in Blaze's underlying software, marks or materials are not transferred. Respective owners retain their rights, and third-party components remain subject to their applicable licenses.

Customers retain their rights in submitted data and content. They authorize only processing and use necessary to deliver the service, follow instructions and meet legitimate obligations. Ownership, delivery, licensing and maintenance of custom development will be set in the project agreement; a subscription is not presumed to transfer source code or exclusive rights.

Unlawful activities, spam, fraud, impersonation, malware, unauthorized access or extraction and circumvention of controls are prohibited. Customers must respect third-party rights, sector restrictions and connected-channel terms. Unlawful surveillance and prohibited decisions about individuals are not authorized.

API/MCP operations must remain within granted permissions. Connecting a system does not authorize every possible action. Customers must control agents, automations and recipients they enable; Blaze must respect the scope of credentials and applicable instructions.

Each party will protect nonpublic information received from the other using reasonable measures and limit access to people who need it for the relationship and owe appropriate duties. Exceptions cover information lawfully public, already known, independently developed or lawfully received from a third party. Mandatory disclosures will be limited to what is required, with prior notice where permitted.

Where Blaze processes data for a customer, the data processing agreement will document categories, purposes, duration, instructions, subprocessors, security, transfers, assistance, incidents and return/deletion. Customers must have the necessary notices and authority for data they submit. The privacy policy describes Blaze's independent processing and rights channels; it does not replace that agreement or make the billing entity controller of all data.

Integrations are subject to provider permissions, eligibility, terms and policies. Customers must have authority over accounts and numbers, obtain required opt-in, honor opt-outs and keep content and templates compliant. Service windows, limits and quality reviews apply according to the channel.

Coexistence supports certain uses of the same number with WhatsApp Business app and Cloud API after valid onboarding, with feature and synchronization limits. Blaze does not guarantee account or template approval, receipt of every message, continued use of numbers or Meta decisions. Authorized partner status is not a Meta guarantee of every Blaze product, security measure or result.

AI and automation features must be used within the purchased and authorized scope. Customers must review inputs, outputs and actions before use where material consequences may arise. Outputs may be inaccurate or incomplete and do not themselves constitute professional advice.

These features must not be used for solely automated high-impact decisions about people without applicable safeguards and legal authorization. Providers, data sent and training-use conditions will be described before activation. These terms do not grant a general authorization to train models with customer content.

The order or checkout will show currency, price, frequency, features, limits, applicable taxes and additional charges before payment acceptance. The WhatsLite offer must specify taxes, Meta charges, included usage and any implementation. A subscription price does not imply unlimited messaging or an absence of third-party charges.

Meta or other provider charges, who bills them and any amounts passed through by Blaze must be expressly described. Paid services or currency changes will not be added without the appropriate agreement. Customers must supply accurate tax information; availability of a Dominican tax receipt does not itself resolve taxation of every international transaction.

If an order establishes a recurring subscription and the customer accepts it, it will renew for the stated period at the disclosed renewal price. The price for an already-paid period will be retained and at least 30 days’ notice will be given before an increase takes effect, allowing cancellation of renewal.

Overdue payments may lead to suspension after notice and a reasonable opportunity to pay, except for urgent risk, fraud or legal requirements. Good-faith billing disputes will be reviewed through legal@blaze.do; the customer must identify the charge and reason. An accepted order cannot be changed unilaterally outside its amendment mechanism.

Customers may cancel renewal through legal@blaze.do or a self-service option where available. Cancellation will be confirmed and, unless immediate closure is requested or suspension applies, access continues to the end of the paid period. Cancellation does not erase all data or automatically cancel independent third-party contracts.

For B2B subscriptions, voluntary cancellation during a commenced period will not receive a prorated refund. Exceptions cover mandatory legal rights, incorrect or duplicate charges, express commitments and justified termination for Blaze's uncured material breach, in which case prepaid undelivered service will be refunded. Custom projects will have separate milestones and cancellation rules; project-progress rules are not applied to subscriptions unless agreed.

Support hours and channels, response times, metrics and service credits are only those expressly included in an accepted plan or SLA. No general 99.9%, under-two-minute response or 24/7 support commitment is incorporated. Maintenance and external dependencies may affect service.

Blaze may improve or modify features with appropriate notice of material changes affecting contracted scope. An essential paid-period feature will not be removed without the contractual remedy or agreement with the customer. Changes required by security, law or providers will be communicated where reasonably possible.

Access may be proportionately suspended for security risk, unlawful use, material breach, nonpayment under the agreed process or a mandatory channel-provider instruction. Where risk allows, the reason and opportunity to remedy will be communicated. Suspension does not automatically justify indefinite retention or refusal of every refund.

Either party may terminate for the other's material breach not remedied within the reasonable period specified in notice, or legal grounds preventing continued service. Financial effects depend on the cause, order and mandatory rights. Obligations that should survive by their nature, including confidentiality, accrued payments and data protection, continue to the applicable extent.

On termination, export of customer data in available formats and within permissions will be facilitated before scheduled deletion. The operational window to request export or recovery will be disclosed in the order or closure notice according to the agreed schedule. A valid deletion request or legal obligation may require a different response.

After the approved window, data will be deleted or anonymized under the applicable schedule unless legitimately retained. Backups will be subject to a documented cycle and will not serve as a permanent customer archive. Recovery of permanently erased information and export of third-party data outside Blaze's control are not guaranteed.

Each party will comply with its obligations and applicable law. Limitations operate only where permitted and do not exclude mandatory rights or liability that cannot be limited. Nothing makes Blaze an insurer of external systems or excuses its own breaches.

Unless a specific cap is agreed and to the extent permitted by law, aggregate B2B liability is limited to fees paid or payable for the affected service in the 12 months preceding the event; lost profits and indirect damages are excluded where lawful. These limits do not cover intentional misconduct, fraud or liability that cannot legally be limited. Confidentiality, data protection, intellectual-property infringement, free plans and custom services are governed by specifically agreed conditions or, absent those, liability established by law, without automatically extending the preceding cap.

The parties will seek to resolve disputes through their contractual contacts without preventing urgent measures or non-waivable rights. The agreement will expressly identify governing law and the selected court or resolution mechanism after confirming the contracting entity and relevant jurisdictions. No US state or mandatory arbitration is presumed by default.

Effective date and last updated: October 2, 2026. Changes will not retroactively alter accrued rights and will require additional acceptance where law or contract requires it. Spanish and English versions should be interpreted consistently; an order may designate a contractual language subject to local information duties.

Contractual contact: legal@blaze.do. Privacy and deletion: privacy@blaze.do. The applicable order or contractual documentation will identify relevant legal addresses and registration details. Earlier contracts are amended only through their applicable change mechanism.

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